With good onboarding, a new customer knows what to expect and a new employee is up to speed quickly. It prevents delays and misunderstandings.
What does this mean in practice?
Onboarding is the process of explaining to a new customer or employee how working together works. What will happen, in what order, what is needed and where can you find help?
Why does this matter for your business?
With good onboarding, clients know what to expect and supply their materials faster. New employees become independent sooner. Poor onboarding leads to delays, misunderstandings and drop-outs.
Examples and best practices
- Give a customer a clear schedule and a list of what you need.
- Provide a single point of contact and quick answers.
- Give a new employee training, materials and guidance in the first few weeks.
- Schedule a short review after the first few weeks, with the customer or the employee.
How we do it at Ikoon
With Ikoon, you know where you stand from the start. You choose a fixed package: Start (€1,250, 10 pages), Growth (€1,950, 25 pages) or Complete (€2,950, 50 pages). After launch, you get a simple CMS with a manual, so you can get started yourself. And you order risk-free: no deposit, and you only pay once you're satisfied. Want to help your own customers get off to a good start? A Customer portal can help.